Returns & Refunds
Due to the personal nature of our skincare, body care, wellness, and beauty products, all product sales are final. We do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.
If there is an issue with your order, please contact info@aquaauraspa.com within 7 days of receiving your purchase. Include your order number, a brief description of the issue, and clear photos of the product and packaging.
If your item is confirmed to be damaged, defective, or incorrect, Aqua Aura Spa & Wellness will provide an appropriate resolution, which may include a replacement or refund.
Approved refunds will be issued to the original method of payment. Original shipping charges are non-refundable unless the issue resulted from an error with your order.
Products purchased through Aqua Aura Spa & Wellness, including GiOOli Botanicals, Dermalogica, and other retail brands, are subject to this policy unless otherwise stated.
Questions about an order? Contact us at info@aquaauraspa.com or (954) 833-1540.